"POÇTAP" (Lost and Found Documents Management System)

Lost and Found Documents Management System - When a document received at a post office, the document owner’s contact details are automatically searched by registering it in an appropriate software, and if found, a call center employee  contacts the person.

Functionalities

• Acceptance of lost and found documents;
• Searching online through a website;
• Entering lost documents into the system;
• Sending found documents to a post office;
• Detecting confidential documents and sending them directly to a relevant body;
• Trying to get information and find the owners of lost documents.

Working principle

• The person who finds a document presents it to any post office;
• The post office, having received the person’s data on the document, is trying to contact him;
• The owner of a document can receive it at the specified post office.

The service consists of the following parts

• Search for found documents on the website and adding lost documents;
• Reception of documents at  the post office  and sending them to any post office;
• Serving citizens through the Call Center and returning documents found to their owners.

e-Arxiv

e-Arxiv is a piece of software designed to convert large amounts of paper-based information  into electronic format,  process and manage them.

Functionalities

• Archiving of electronic and scanned documents;
• Quick, detailed and convenient search of archived electronic documents;
• Structuring folders in any form for storing files;
• Sorting of documents in predefined folders and storage sections when uploading them into the system according to the specified criteria;
• Granting rights by user categories;
• Searching for documents by various attributes;
• Bulk upload of large-scale archive files;
• Ensuring storage reliability.

Advantages

• Archiving and documentation in accordance with the legislation;
• Impossibility of unauthorized destruction of documents;
• Safe storage and processing of system files in a centralized form;
• Restriction of confidentiality and access rights
• Providing convenient and quick search of documents;
• Reduction in clerical expenses;
• Reducing the risk of damage and loss of original documents.

Speaking Library

The Speaking Library project, implemented on the initiative of Heydar Aliyev Foundation, by specialists of the Data Processing Center of the Ministry of Transport, Communications and High Technologies was awarded the prize “Champion Project” of the International Telecommunication Union.

Functionalities

• About 300 professionally voiced audio books in various genres;
• 24-hour automated telephone service;
• The subscriber by calling the short number can choose the genre, author and masterpieces to listen to;
• Possibility of suspending and resuming the process at the request of the subscriber.

“AzCall” Call Center

 Designed for government agencies, the banking and private sector, call center “AzCall” is a system that combines the functionalities needed to provide a high level  management.

Functionalities

• Identification of a citizen by incoming call number and obtaining information about him;
• Customer Relationship Management (CRM)
• Frequently Asked Questions (FAQ)
• Customer Application Processing (CAP)
• Real time monitoring
• Reports module
• E-mail notification module
• Interactive Voice Response (IVR)
•  Call quality evaluation
• Call management and recording of telephone conversations
• Encryption of telephone conversations

Advantages

• Improving service level
• More efficient use of resources
• Increasing customer satisfaction
• Timely resolution of applications
• Optimization and regular updating of related databases
• Ability to add new modules
• Supporting various equipment

Places where call center ”Azcall”  is currently used

• 157 – Data Processing Center, Electronic Signature, AzDataCom network
• 155, 122 - Baktelecom
• 109 - Information bureau

Fine Collection System

Fine Collection System was developed to record, systematize and store information about administrative offences committed and those who committed them. Access to the system is carried out by means of electronic signatures.

Working Principle:

• The system has a registration section for entering  protocols into the system;
• The list of registered protocols, as well as search by various filters is available through the Analytical panel;
• The ability to edit or delete in registered protocols is available through the Edit section;
• Requests for any changes or deletions in protocols are forwarded to the Administrator and Chief operator by the system.

Mobile Number Portability

Mobile Number Portability means that subscriber can retain their cell number while changing the network service provider.

Advantages:

• Increasing competition in the existing telecommunication market;
• Improving the quality of services provided to subscribers by operators;
• Ensuring efficient use of number resources;
• Consumer rights protection;
• Providing subscribers with convenient access to the operator’s network, which provides them with most favorable conditions.

All mobile operators in Azerbaijan have joined Mobile Number Portability service (MNP)

Application Control System

Application Control System is designed to consider applications from entrepreneurs and protect their interests. The service can only be used by natural and legal persons.

Applications are drawn up in accordance with the Law of the Republic of Azerbaijan “On Citizens’ Applications”.

The electronic signature certificate put in the system validate the correctness of user input and determines its responsibility.

Application Control System has been integrated into the e-Government Portal.

Functionalities

• Application submission;
•  Application tracking;
•  Receiving results electronically;
•  Electronic governance by organizations;
•  Control over all bodies by supreme authority;
•  Establishing transparent relations between entrepreneurs and government bodies.

Single Number Sales System

The Single Number Sales system allows you to centrally sell mobile numbers in accordance with the established regulations.

Advantages

• Exchange of information on a single system;
• Connecting mobile numbers to subscriber UIN in all databases of mobile operators;
• The ability to send notifications to citizens from any state bodies (judicial, expiration of  identity card, banks, utility bills, communication debts, fines, etc.);
• When registering on any portal, problems  that arise due to the cell phone number is not registered in the name of the user or caused by grammatical errors are resolved.

During the sale of a number, the applicant’s information is identified through  information systems  and is entered online into a single database of operators and DPC.

"Somar" (Sales Software System)

Somar is a piece of  software that enables you to keep records of imported and sold goods in the wholesale and retail activities of the company, control cash flows, goods stored in the warehouse, evaluate the financial situation of the organization, and reporting.

Functionalities

• Sale through barcode scanner;
• Control over unsold products and products that are sold late;
• Real-time monitoring of sales, balances and cash flows;
• Control over shelf life of a product;
• Product performance information;
•  Create a user account for various positions (head, manager, cashier, storekeeper, etc.);
•  Obtaining information on availability of goods in warehouses.

Advantages

• Accurate and effective sales forecasting;
• Report of debtors and creditors;
•  Increasing productivity of employees and company;
•  Simple interface;
• Access with e-signature

Abacus

Centralized Donation System creates transparent relationships between charities and civil society. The system, called ABACUS, translated from Latin means “computing device” (calculation), allows you to make donations to charity funds through all payment systems.

The system  allows making  donations via SMS, calls, online applications, kiosks  and other payment instruments.

Electronic Contract Registration System

Electronic Registration System of Contracts is a system used to convert contracts concluded with companies into electronic form.

Functionalities

• Prepare general statistics on contracts concluded with other companies;
• Provide information on payments made for each contract;
• Provide information on contracts whose terms have expired, and those whose payment dates are approaching;
• Determine the location of the current folder in which paper-based contracts are stored.

"MCQS" (Mobile Devices Registration System)

The Mobile Devices Registration System is designed to enter a single database, as well as store and process information about the technical and identification characteristics of mobile devices in the telecommunication network.

Functionalities

• Ability to register online, in operator and kiosk mode;
• Ability to control the entire registration process with a centralized database;
• Ability to issue reports immediately.

Advantages

• Preventing the import of mobile devices that do not meet technical standards;
• Formation of a centralized database of phones, marketing and analytics;
• A system connected to the “single global blacklist” of the International GSM Association;
• The number of mobile devices thefts is drastically reduced;
• Additional revenues  are brought to the state budget.

"AzDoc" (Electronic Document Management System)

"AzDoc" electronic document management is  a piece software that enables conducting electronic document management in all structural divisions of enterprises and organizations.

Functionalities

• Maintaining records of incoming and outgoing documents;
•  Forwarding documents with instructions;
•  Control over the execution of documents;
• Signing documents with electronic signature;
•  Recognition of documents through QR code.

Advantages

• Saving on office suppliers
• Optimization of clerical process;
•  Reduction of time spent searching for documents;
•  Providing security of work with documents;
• Full compliance with clerical instructions
•  Obtaining reports and statistical data
• Compliance with  the Law of the Republic of Azerbaijan on Electronic Signature and Electronic Document.

Benefits

• Efficiency of work increases by 25% ;
• Opportunity to save  time 20% ;
• Losses on creation and processing of documents reduces by 75%;
• Document storage costs reduces by 80%.

"ARİS" (Automated Communication Management System)

Automated Communication Management System is mainly designed  for the implementation of multiple services in companies with fixed-line telecoms operators on a single window basis.

Functionalities

• Centralized operator management system;
•  Immediately forwarding all problems that users face  to relevant professionals through feedback;
•  SMART reporting system;
•  Monitoring system.